Operations Associate (New Store Opening & Franchise Support)

JOB TITLE: Ops Associate REPORTS TO: Regional Manager, Sr. Regional Manager Job Type: Full Time Employee DEPARTMENT: Central Operations LOCATION: Fort Lee, NJ SUMMARY The Ops Associate represents the TOUS les JOURS brand to both franchisees and customers. This role serves as the primary point of contact between franchisees and the company, building and maintaining strong relationships. In particular, through training and setup support for new stores, this role helps franchisees open successfully and stabilize quickly. The NSO Coordinator also identifies strategic stores and enhances operational capabilities through remediation activities. JOB DUTIES (Include, but are not limited to the following) 1. New Store Opening (NSO) Support • Support all operational tasks required for opening a new store. • Under the supervision of the Senior Franchise Business Consultant, understand and assist with all processes involved in new store openings. • Communicate with franchisees in advance according to the NSO process and follow up based on the established timeline. • After a store opens, monitor performance to ensure stable operations and, if necessary, communicate directly with franchisees under the Senior Franchise Business Consultant's guidance. • Develop and continuously update NSO processes to optimize new store openings. 2. Operational Support for Existing Stores • Support overall operational needs by conducting accompanied store visits with the Senior Franchise Business Consult